Códigos de erro da Google Play Store e como corrigi-los

Isso já aconteceu com você? Você encontra um aplicativo interessante e tenta baixá-lo, apenas para receber uma mensagem de erro enigmática contendo números aparentemente aleatórios da Google Play Store. Bem irritante, certo? Aqui estão alguns dos erros mais comuns da Google Play Store, o que eles significam e como resolvê-los.

As soluções para os erros descritos abaixo são baseadas nas experiências do NextPit editores, bem como leitores e moderadores do fórum. Se você encontrar outros problemas com a Google Play Store, sinta-se à vontade para compartilhar suas experiências nos comentários e no fórum.

Observação:você verá que muitas dessas soluções têm etapas em comum, por exemplo, limpando o cache e os dados dos serviços do Google. Se você não vir seu código nesta lista, talvez valha a pena solucionar o problema usando uma dessas soluções.

Ir para:

Erro DF-BPA-09	Erro DF-BPA-30	Erro DF-DLA-15	Erro Rpc:AEC:0
Erro rpc:s-5:AEC-0	Erro RH-01	Erro-06 BM-GVHD	Erro rpc:s-3
Erro:"Autenticação necessária"	Erro "Arquivo de pacote inválido"	Erro de recuperação	Erro 8
Erro 18	Erro 20	Erro 24	Erro 100
Erro 101	Erro 103	Erro 110	Erro 194
Erro 403	Erro 406	Erro 413	Erro 481
Erro 491	Erro 492	Erro 495	Erro 497
Erro 498	Erro 501	Erro 504	Erro 505
Erro 506	Erro 905	Erro 906	Erro 907
Erro 910	Erro 911	Erro 919	Erro 920
Erro 921	Erro 923	Erro 924	Erro 927
Erro 940	Erro 941	Erro 944	Erro 961
Erro 963	Erro 971	Erro 975

Leia também: Verifique outras soluções para problemas comuns da Google Play Store

Google Play - Erro DF-BPA-09 'Erro ao processar a compra'

Problema

Erro no Google Play ao processar a compra DF-BPA-09 acontece com bastante frequência ao tentar baixar um aplicativo. Esse problema não desaparecerá se você simplesmente tentar fazer o download novamente, então você precisará acessar as configurações.

Solução

O problema não se deve a usuários individuais, mas vem do próprio Google Play, por isso esperamos que seja corrigido em um futuro próximo. Enquanto isso, aqui está o que você pode fazer:

Vá para as Configurações aplicativo no seu dispositivo.
Toque em Aplicativos ou Aplicativos e notificações (o nome varia dependendo do seu dispositivo).
Selecione Todos ou Ver todos os aplicativos opção.
Role para baixo até ver Google Services Framework .
Toque em Armazenamento e cache .
Por fim, escolha Limpar armazenamento e então OK .

Se isso não funcionar, acesse o site do Google Play no seu PC e instale o aplicativo que está causando problemas no seu smartphone ou tablet a partir daí. Quando você voltar ao seu dispositivo, a instalação deverá funcionar.

Como desativar a instalação automática de aplicativos do Google Play
Como comprar um aplicativo pago na Google Play Store
Como instalar aplicativos sem usar a Google Play Store

Google Play – Erro DF-BPA-30

Problema

A causa desse erro vem dos próprios servidores do Google. Primeiro, devemos dizer que esperar é uma boa ideia, mas outras soluções funcionam para alguns usuários.

Solução

Abra a Google Play Store na Web (use um PC, por exemplo).
Em seguida, escolha um aplicativo para instalar no seu Android, que deve enviar logicamente o infame erro [DF-BPA-30] .
Volte para seu smartphone e tente fazer o download, que agora deve estar operacional novamente.

Caso contrário, você pode tentar excluir os dados ou limpar o cache do Google Play Services .

Faça o download e instale os serviços do Google Play mais recentes
Serviços do Google Play:o que é e para que serve?

Google Play – Erro DF-DLA-15

Problema

O download de uma atualização ou de um aplicativo pode falhar com esse erro.

Solução

A primeira coisa a fazer é limpar o cache e os dados do aplicativo Play Store. Para fazer isso:

Abra as Configurações aplicativo em seu telefone.
Toque em Aplicativos ou Aplicativos e notificações .
Selecione Todos ou Ver todos os aplicativos opção.
Role para baixo até ver Google Play Store .
Toque em Armazenamento e cache .
Por fim, escolha Limpar armazenamento e então OK .
Repita as etapas com Limpar dados opção.

Isso deve resolver o problema, mas se persistir, você deve acessar as configurações da sua conta e excluir a conta do Google do seu telefone. Depois de fazer isso, você só precisa adicioná-lo novamente.

Google Play - Erro rh01

Problema

Erro ao recuperar informações do servidor.

Primeira solução

Vá para Configurações > Aplicativos > Todos > Google Play Store e selecione Limpar dados e Limpar cache . Faça o mesmo para os Google Play Services .

Segunda solução

Remova e adicione novamente sua conta do Google, reinicie seu dispositivo e adicione novamente sua conta.

Google Play - Erro rpc:s-5:aec-0

Problema

Erro ao recuperar informações do servidor.

Solução

Vá para Configurações> Aplicativos> Todos> Google Play Store > Armazenamento e cache e selecione Limpar cache e Desinstalar atualizações . Faça o mesmo para o Gerenciador de downloads e Google Play Services .

Google Play – Erro ao recuperar informações do servidor

Problema

Essa mensagem de erro geralmente aparece ao atualizar ou baixar um aplicativo. Os servidores do Google não conseguem recuperar informações de sua conta do Google. Você pode excluir e registrar novamente, mas espere algumas horas para ver se o problema persiste primeiro. Às vezes, ele vai apenas cuidar de si mesmo.

Solução

Vá para as Configurações > Conta > [sua conta]> Remover conta .
Once this is done, you must reboot your device, then re-synchronize the account, adding it back to the phone.
Finally, open Settings > Applications > All > Google Play Store > Storage &cache. Inside, you must click on the options Clear Data and Force Stop.

Google Play – Error BM-GVHD-06

Problem

This error appears when you want to use a Google Play card. The problem seems to exist in several countries.

Solution

First, try restarting your device and try using the card again. If the problem persists, go to Settings > Applications > All > Google Play Store > Force Stop > Uninstall updates . The Play Store will then return to its original version and the problem should be gone.

Google Play - Error rpc:aec:0]

Problem

You can't download an app.

Solution

Remove your Google account. Remove all synced accounts. Go to Settings> Apps> All> Google Play Store > Storage &cache and select Clear data . Restart your device and try again.

Google Play - Error RPC:S-3

Problem

Can't download an app.

Solution

Remove Google account and re-add it, or try an alternate account.

Google Play – Error authentication required

Problem

Strangely, this problem is quite common on Android devices. But rest assured, we have three possible solutions to deal with it. One of these tips should hopefully resolve your problem.

Solutions

Enter the Accounts options in the Settings app of your phone. Then remove your Google account and add it again. If everything works fine after, then it was a simple error that's sometimes displayed after an update.
Settings> Apps> All> Google Play Store > Storage &cache and select Clear data and then Clear storage . Restart your device and try again.
Maybe the problem is not really in your authentication, but the Play Store itself. In this case, you only have to go to application settings (Settings > Applications ), search for the Google Play Store and click Uninstall updates . You might need to disable the Play Store to get this started. That way you get the initial Play Store version that you had when you first purchased the phone. After that, you just have to update it and then re-register your account.

Google Play - Package File Invalid

Problem

Play Store error.

First solution

Go to Settings> Apps> All and select the app that's causing the problem, then select Storage &cache > Clear cache and Clear storage . Try again with the Google Play Store .

Second solution

Install the app through Google Play Store website.

Third solution

Disable Wi-Fi and download or update the app using mobile network data.

Fourth solution

Go to Settings> Apps> All> Google Play Store > Storage &cache and select Clear data and then Clear storage . Do the same for Google Services Framework .

Fifth solution

Remove your Google account, restart your device, re-add your Google account and try again.

Google Play – Error 8

Problem

This error occurs when you want to download an application and the download stops.

Solution

Make sure you have Google Play Services installed. If the problem persists, go to the application list, and enter Google Play Services and disable the application. It will then ask if you want to restore the factory settings and you just have to confirm. If this does not solve the problem, you should contact Google support.

Google Play – Error 18

Problem

Error 18 has been around since late 2015 and happens when you want to reinstall an application that you already had in the past. There is no quick fix to this problem, but some tricks can help.

Solution

After going on several forums, it seems that some users were able to resolve error 18 by disconnecting and reconnecting the SD or microSD memory card. However, it does not appear that it's working for all users. If the problem persists, you can try to contact Google's online support. The final and drastic solution is a factory reset.

Google Play – Error 20

Problem

This problem occurs when installing or updating an Android app.

Solution

To resolve this error, you must have a rooted device, since you will need to access a file named 'smd2tmp1' found in / mnt / secure / asec /. If your phone is rooted, you can delete this folder, which should permanently resolve the problem.

If you don't want to root your device, there is another solution. Delete the file / data / data of the application that's causing you problems. Use file explorer to access the folder. To do this, I suggest you check out our best file managers for Android article.

Also check out How to root Android:the complete guide

Google Play - Error -24

Problem

Desconhecido.

Solution

You need a root manager to solve this one. If you have one, navigate to Data/data. In that folder, locate the package name of the app causing trouble (this can be found by looking at the URL of the app on the Play Store website). Delete the entire folder. Try reinstalling the app.

Google Play - Error 100

Problem

When you try to install or update an app from the Play Store, it sends an error message stating, "App can’t be installed due to an Error 100 – No Connection."

Solution

First, navigate to Settings> Date and Time . Check if the date and time are correct. If not, then turn off the Automatic Date and Time feature and set the correct date and time. Also, check if you have set the correct Time Zone too. If not, switch to Manual Mode and look for the time zone of your region. Restart your device. If this doesn't work, proceed to the next step.
Head to Settings> Apps> All> Google Play Store > Storage &cache> Clear cache . If the problem persists, try downloading the app from the Play Store website.
Delete your Google Play Store data in Settings> Apps> All> Google Play Store > Storage &cache> Clear data . Delete data from Google Services Framework as well (note: this will assign a new Google ID to your device, as if you had factory reset it, meaning your Google apps may temporarily act up afterward).
Delete your Google account on the device, reboot your phone and re-add your Google account in Settings> Accounts> Add Account> Google Account .

Google Play - Error 101

Problem

Can't download the app as there are too many currently installed.

Solution

Uninstall old and unused apps.

Google Play – Error 103

Problem

This is a mysterious problem, which occurs when Google Play thinks an application is compatible with a device, but it actually isn't. It can then cause the 103 error to occur and recur on all your other devices, including those that are compatible.

Solution

Generally, there isn't anything you need to do on your side, since this error will solve itself after a few hours. The cause of the problem? An application signature concern. If you have developer knowledge, you can try to resolve it by signing the application again with the JDK tool 1.6+ release. If the error persists for more than 48 hours, contact Google Support.

Google Play - Error 110

Problem

The application cannot be installed.

Solution

Head to Settings > Applications > All > Google Play Store > Storage &cache> Clear cache . If the problem persists, try downloading the app from the Play Store website.

Google Play - Error 194

Problem

This error happens when you try to download games or apps from the Google Play Store.

Solution

One fix for this issue is to clear the cache data for Google Play Services and the Google Play Store.

Open the Settings app on your phone.
Tap on Apps or Apps ¬ifications .
Select the All or See all apps opção.
Scroll down until you see Google Play Store .
Tap Force stop .
Choose Storage &cache .
Finally, choose Clear storage and then OK .
Repeat the steps with the Clear data opção.

Now repeat the process above, but replace Google Play Store with Google Play Services at step four and then attempt your download again.

If that doesn't work, don't worry - the issue has now been resolved and a fix is being rolled out in the next version of the Play Store app. Just make sure you have the latest Google Play Store APK and you shouldn't experience this error again.

Google Play Error - 403

Problem

The download is impossible and the request is 'forbidden'. This usually happens when two Google accounts are used to buy applications on one device.

First solution

Go to the Google Play Store with the correct Google account. Uninstall the application in question. Try to get the app from Google Play again and tap the purchase button.

Second solution

Clear the proxy you have possibly set up, by going to Settings , then choose Wireless and Networks (or More networks/Network &internet/Connections) and then Mobile Network . Select APN , which stands for Access Point Name, and hit the Clear Proxy opção. You can always reinstate the proxy afterward.

Third solution

Another solution would be to erase your entire search history, which you can do in the Play Store itself:

Tap on your account profile.
Select Settings .
Expand the General menu and tap on Account and device preferences .
Scroll down the list and tap on Clear device search history .

Fourth solution

Try creating a new Google account and using it for the Play Store instead. Go to the Google Play Store, tap on your profile picture, expand the accounts list by tapping on the V arrow button, then select Add another account . Type your new account credentials then reinstall the app.

Google Play Error - 406

Problem

Apps cannot be downloaded. This particular error can occur if you've reset the Google account you used to register on your phone, if you've restored your device to its factory settings, or if you've registered a new account on your phone.

Solution

A classic clearing of the cache will hopefully do the trick. Go to Settings > Applications > All > Google Play Store > Storage &cache> Clear cache .

Otherwise, try again on a different network connection.

Google Play - Error 413

Problem

Downloading applications or updates is impossible. If you use a proxy, remember that it may cause problems with the operation of the Google Play Store.

Solution

In Settings > Applications > All > Google Play Services > Force stop > Storage &cache> Clear storage. Do the same with the Google Play Store app and clear the cache from your internet browser.

Google Play - Error 481

Problem

There is an error with your Google Play Store account.

Solution

Remove your account and log in with an alternate one.

Google Play - Error 491

Problem

Downloads and updates are impossible.

Solution

Remove your Google account by going to the Settings for your device, then Accounts and Google . Hit Remove account . Reboot your Android and add the account once again. Next, in the Settings > Applications > All > Google Play Services > Force stop > Storage &cache> Clear cache .

Google Play - Error 492

Problem

It’s impossible to install an application because of the Dalvik cache.

Solution

Under Settings , find Apps , choose to See all apps , scroll down to Google Play Services . Here, tap on Force stop, select Storage &cache , then tap on Clear data and confirm the procedure. Do the same on the Google Play Store app.

Note:If the problem is not solved, try deleting the Dalvik cache. To do this, enter the custom recovery mode (only if you have root). Another solution is to complete a data wipe/factory reset. This option applies to all users and can be done in recovery mode. Beware, it will wipe your data so make sure you have backed up everything you wish to keep.

Google Play - Error 495

Problem

Problem downloading or updating apps from Play Store.

Solution

Delete your Google Play Store data in Settings > Applications > All > Google Play Services > Force stop > Storage &cache> Clear data . Delete data from Google Play Services as well (note: this will assign a new Google ID to your device, as if you had factory reset it, meaning your Google apps may temporarily act up afterward).

Delete your Google account on the device, reboot your phone and re-add your Google account in Settings> Accounts> Add Account> Google Account .

Google Play Store - Error 497

Problem

Difficulty updating installed apps

First solution

Clear out your Play Store data. Go to Settings > Applications > All > Google Play Services > Force stop > Storage &cache> Clear cache , and then Clear data .

Second solution

Disable your SD card, if you have one. Go to Settings> Armazenamento> Unmount SD card .

Third solution

If your phone is rooted, you can delete the app's APK and reinstall it. To do so, open up Root Explorer, or a similar application, and navigate to System / app> Mount R / W> Delete application. Or you can play it safe and rename the offending APK to do something like [application_name].apk.backup , so you can revert it if anything goes wrong.

Google Play - Error 498

Problem

Interruption of downloads from the Google Play Store.

Solution

The problem is that the cache of your device is full. Delete unneeded applications and files. Restart your smartphone in recovery mode by pressing the volume down, power, and home buttons (for Samsung devices), or volume down and power (for most other devices).

This mode provides a few more options. Select Wipe cache partition by navigating between options with the volume rocker. Confirm using the power button.

Google Play – Error 501

Problem

If you can't open the Google Play Store or perform downloads, then surely you have the 501 error.

Solution

To fix it, you must go to Settings > Applications > All , then open these two applications:Google Play Services and Google Play Store – then you have to tap on Storage &cache and then Clear cache . Once you have done this, go into Accounts and delete your Google Account. Then restart your phone, input and synchronize your Google account again, then let your phone sit for five minutes without touching it. After these five minutes are over, the 501 error should not bother you anymore.

Google Play - Error 504

Problem

App could not be downloaded due to an error.

First solution

The usual, please:go to Settings > Applications > All > Google Play Store > Force stop > Storage &cache> Clear cache and Clear data. Also Clear cache and Clear data for Google Play Services .

Second solution

Try removing your Google account, rebooting the phone, and synchronizing the account back.

Google Play - Error 505

Problem

Two or more apps with duplicate permissions.

Solution

You need to find out what app has the same permissions as the one you're trying to install and uninstall the problem app.

Google Play - Error 506

Problem

The code seems to be related to problems allocating space in the phone's storage.

Solution

Remove unnecessary files and apps from the device.
Check in the Settings app, inside the Storage menu if there are problems with the internal or external storage (microSD card).
Clear the Google Play data and cache:Settings > Applications > All > Google Play Store > Force stop > Storage &cache> Clear cache and Clear data.

Google Play – Error 905

Problem

You have problems downloading apps or installing new updates correctly.

Solution

Open the Settings app on your phone.
Tap on Apps or Apps ¬ifications .
Select the All or See all apps opção.
Scroll down until you see Google Play Store .
Tap Force stop .
Choose Storage &cache .
Finally, choose Clear storage and then OK .
Repeat the steps with the Clear data opção.

Google Play – Error 906

Problem

This problem mainly occurs on the HTC One M8 and M9. This often occurs when downloading or updating an app. Errors 907 and 963 are similar and resolved in the same way.

Solution

With problems downloading and installing the application, you must clear the cache and data of the Play Store app. If that does not work, uninstall the updates. If it still does not work, turn off your SD card by going to Settings > Memory / Storage ). Return to the Play Store and try to install the app. If the problem persists, you probably have your app on an external card to transfer it to the internal memory. Then you can send it to the SD card once the application is installed.

Google Play – Error 907

This problem is identical to Error 906.

Google Play - Error 910

Problem

The Google Play Store "Can't install app".

Possible solutions

Go to Settings > Applications > All > Google Play Services > Force stop > Storage &cache> Clear cache and Clear data.
Remove the Google Account, then restart the phone and synchronize the account back.
Check in the Storage option on the Settings app if there is a problem with the external storage (microSD card).

Google Play - Error 911

Problem

You can't download an app.

First solution

Go to Settings > Applications > All > Google Play Services > Force stop > Storage &cache> Clear cache and Clear data.

Second solution

If you're on a Wi-Fi connection requiring a web page login, ensure you are still logged in.

Third solution

Try another Wi-Fi network.

Fourth solution

Switch from Wi-Fi to mobile network data services. Only do this if you are comfortable using up data on your mobile plan.

Google Play - Error 919

Problem

Downloading the app works but it does not open once downloaded.

Solution

There is simply no more space on your Android. Eliminate all unnecessary data, such as music, videos, or large applications.

Google Play - Error 920

Problem

You can't download an app.

First solution

Turn your Wi-Fi off and back on again, and then try to download or update the app in question.

Second solution

Delete your Google account, restart your device and add your account back again in the app Settings . You could also try using an alternative account.

Third solution

Go to Settings > Applications > All > Google Play Store > Force stop > Storage &cache> Clear cache and Clear data . Restart your device, open Google Play Store, and try to download the app again.

Google Play - Error 921

Problem

You can’t download an app.

Solution

Try deleting the cache of the Google Play Store application. If this doesn’t work, delete all the Play Store application data, but please be advised that this will consequently delete all the settings that you’ve already made. As a last resort, remove your Google account, restart the device and enter it again.

Google Play Error - 923

Problem

The download is impossible:error while syncing your Google account or insufficient cache memory.

Solution

Remove your Google account and delete any useless applications that are taking up space. Next, reboot your device in recovery mode. Select Wipe cache partition and start your device as usual. Don’t worry, your personal data won’t be deleted. Set up your Google account once again.

Google Play - Error 924

Problem

Usually occurs when trying to download larger applications. The app downloads, but the error message is displayed, saying the installation was unsuccessful due to an error.

Solution

Head to Settings > Applications > All > Google Play Store > Force stop > Storage &cache> Clear cache and Clear data. . Once you've done this, try downloading the problem app again.

Google Play - Error 927

Problem

The download is impossible because an update of the Play Store is in progress.

Solution

Wait a few minutes until the Google Play Store is completely upgraded. If the problem persists, go to Settings , then Apps , choose to See all apps, and locate the Google Play Services . Tap on Storage &cache , and then Clear data and then Force stop . Do the same with the Google Play Store application.

You have probably guessed by now that there is a standard way to alleviate some of these errors, so if you're experiencing a different problem to those mentioned above, you could try following the same steps. Always be careful when wiping your data or doing a factory/data reset, because this will get rid of your saved pics, files, contacts, and so on, so make sure you back up all your data beforehand.

Google Play - Error 940

Problem

The application cannot be downloaded.

Solution

It could be as simple as restarting your device. If this doesn't work follow these steps:

Go to Settings > Applications > All > Google Play Store > Force stop > Storage &cache> Clear cache and Clear data .
Go to Settings > Applications > All > Downloads / Download manager > Force stop > Storage &cache> Clear cache and Clear data.
Do the same for Google Play services . Some users report needing to clear the data also for the Chrome browser.

Google Play - Error 941

Problem

Interruption during an update.

Solution

Go to Settings > Applications > All > Google Play Store > Force stop > Storage &cache> Clear cache and Clear data . Try the update again.

Google Play Error - 944

Problem

This error pops up when you're trying to update apps and seems to occur when the Google Play Store is down, or there is some sort of server error.

Solution

Try updating the app later. It appears to be a temporary problem on Google's end, so will just have to wait it out.

Google Play - Error 961

Problem

Problems when installing Android apps from the Play Store.

Solution

First, get a refund from the Play Store, which you can do within 15 minutes of purchasing. To do this, select the repayment option in the Play Store. Next, go into the Settings > Applications > All > Google Play Store > Force stop > Storage &cache> Clear cache and Clear data .

Google Play - 963

Problem

Occurs predominantly on HTC One M8 and M9 devices when trying to download or update an app through the Play Store.

First solution

Head to Settings > Applications > All > Google Play Store > Force stop > Storage &cache> Clear cache and Clear data .

Second solution

Settings > Applications > All > Google Play Store > Uninstall updates; go back to the previous screen, then Google Play Services > Force stop > Storage &cache> Clear data. .

Third solution

Disable your SD memory card. Go to Settings> Armazenamento> Unmount SD card> OK . Head back to the Play Store and try downloading or updating the app again. If it works, head back to Settings> Armazenamento> Mount SD card .

Fourth solution

Move the app to your device's internal memory. Go to Settings> Applications> All> (app causing the problem)> Move to internal memory. Head back to the Play Store, try downloading or updating the app again, and if it works, move it back to the SD card.

Google Play – Error 971

Problem

Error 971 commonly appears on Wiko phones running Android 5.0.2. It prevents you from installing an app after downloading it.

Solution

Wiko recently fixed this problem with its V30 update. If you're seeing this error on your Wiko phone, try to manually update using the instructions on the official Wiko site.

Google Play – Error 975

The good news is that this error is rare. The bad news is that there are no solutions at the moment. In the meantime, you should contact Google support.

Google Play – Error RH-01

Problem

Error RH-01 is a server error that can prevent you from updating or downloading apps from the Play Store.

First Solution

Go to Settings> Date &Time . If the automatic date and time + Time Zone are incorrect, you will need to manually set it.
Uncheck Automatic Date &Time and set the correct date/time+time zone.
Now try downloading an app or game in the Google Play Store.

Second Solution

Open the Settings app on your phone.
Tap on Apps or Apps ¬ifications .
Select the All or See all apps opção.
Scroll down until you see Google Play Store .
Tap Force stop .
Choose Storage &cache .
Finally, choose Clear storage and then OK .
Repeat the steps with the Clear data opção.

Follow the same steps for Google Play services and try again to download an app in the Play Store.

Third Solution

This is a common method to temporarily fix buggy Google Play updates by reverting the Play Store app to its factory/original version.

Go to Settings> Apps> All.
Scroll down and select Google Play Store .
Tap Force stop> Uninstall updates .

Have you ever come across any other Play Store problems? Deixe-nos saber nos comentários abaixo.

How to download and install the Google Play Store
O que fazer quando o Google Play não está funcionando

Guide updated in January 2022 with more error codes and updated instructions. Existing comments on this page were not removed and may refer to previous versions of this article.