Brighthouse Networks adquirida por Charter Communications e rebranded Spectrum Voice. Features dependem pacote específico (Voice, Voice Unlimited, Business), mas core residential feature set padrão across Spectrum Voice plans.
Features Incluídas Padrão (Residencial)
- Caller ID (Nome & Número): Entrante & Saída.
- Call Waiting: Tom audível + caller ID call waiting (Type 3).
- Three-Way Calling: Flash-hook add 3rd party.
- Voicemail: 15-min max mensagem, 30-day retention, PIN access, Voicemail-to-Email (anexo .wav áudio), Web portal access.
- Call Forwarding: *72 (Variable), *90 (Busy), *92 (No Answer). Ativação remota via portal.
- Call Blocking: *60 (Seletivo), *77 (Anônimo/Privado), *80 (Off).
- Speed Dial (8/30 números): *74 / *75 programação.
- Repeat Dialing (*66) / Call Return (*69): Pay-per-use ou incluído.
- Do Not Disturb: *78 On / *79 Off.
- Priority Ring / Selective Call Acceptance: Toque distintivo lista VIP.
Normalmente Não Incluídas (Requer Tier Business/Enterprise)
- Auto Attendant / IVR
- Call Recording (On-demand / Always)
- Hunt Groups / ACD Queues
- CRM Integration (Screen Pop, Click-to-Dial)
- Fax-to-Email / eFax (Add-on separado)
- Toll-Free / Vanity Numbers
- Advanced Analytics / Wallboards
Como Confirmar Suas Features Exatas
- Login Spectrum.net → Services → Voice → "Manage Voice Features".
- Cheque Spectrum Voice User Guide (PDF) seu estado.
- Ligue 1-833-267-6094 (Spectrum Support) ou chat.
Nota: Spectrum Voice usa VoIP over managed network (PacketCable/NCS), não internet pública. Requer eMTA emitido Spectrum (Arris/Technicolor/CommScope) — combo modem/phone adapter. Seu próprio modem não funciona para voice.
